19 Stephanidis, C., Leonidis, A., Korozi, M., Kouroumalis, V., Adami, I., & Ntoa, S. In C. Stephanidis & G. Salvendy (Eds.), Human-Computer Interaction in Intelligent Environments. Volume V of the book series \’Human-Computer Interaction: Foundations and Advances\’. (pp. 1-43), CRC Press, Taylor and Francis Group. 2024 This chapter aims to introduce the reader to the concept of Intelligent Environments (IEs) (Brumitt et al., 2000) and the challenges of designing them. Along with the introduction of concepts, disambiguation of terms, and presentation of the current state of research, this chapter focuses on the description of the AmI Design Process, a design process and a framework with supporting tools, developed in the context of the Ambient Intelligence Programme 1 of ICS-FORTH 2 . The framework can be used as a reference or a guide to researchers and practitioners on how to tackle the complexity of designing IEs and managing the design process based on the user-centered design principles (Abras et al., 2004) and the Design Thinking process (Brown, 2008; Park & McKilligan, 2018) offering a holistic approach to the challenge that is to solving problems. This chapter also provides a use case of the design of an IE that was carried out with the described process and tools. https://www.taylorfrancis.com/chapters/edit/10.1201/9781003584292-64
